Refund Policy & Returns

Thank you for shopping with shoevy.shop.

We want you to be satisfied with your purchase. Please read our refund policy carefully before placing an order.

Returns

We accept returns within 30 days of delivery.

To qualify for a return:

Items must be unused, unworn, and in original condition
Items must be returned in original packaging
Proof of purchase is required

The following items are non-returnable:

Clearance or final sale items
Gift cards

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

Refunds are issued to the original payment method
Processing time is 5–10 business days, depending on your bank or payment provider

Shipping costs are non-refundable.

Exchanges

We only replace items if they are defective, damaged, or incorrect.
If you received a defective or wrong item, contact us within 48 hours of delivery.

Return Shipping

Customers are responsible for return shipping costs
We do not provide prepaid return labels unless the item is defective or incorrect

Damaged or Incorrect Orders

Please inspect your order immediately upon delivery.
If your item arrives damaged or incorrect, contact us within 48 hours with photos for assistance.

How to Request a Return

Email: shoevy925@gmail.com
Phone: (503) 908-7845

Returns sent without prior approval may not be accepted.